Refund & Return Policy

1. Our Voluntary Return Policy

In addition to your rights under Australian Consumer Law (see Section 4 below), Clearwater Nutrition Pty Ltd offers a voluntary return window of 14 days from the date you receive your order.

To be eligible for a return under our voluntary policy, the following conditions must be met:

• The unit must be unopened - the original seal must be intact.
• The unit must be in its original, undamaged packaging.
• You must initiate the return within 14 days of the date of delivery as confirmed by the courier tracking record.
• You must provide your order reference number.

We do not accept returns of opened units under our voluntary policy (except where required by Australian Consumer Law - see Section 4).

2. How to Initiate a Return

1. Email support@musclesmovement.world with the subject line "Return Request - [your order reference]" within 14 days of delivery.
2. Include your full name, order reference number and the reason for return.
3. Our support team will respond within one Australian business day with return instructions and the return address.
4. Package the item securely in its original packaging and dispatch it using a trackable postal service. You are responsible for return postage costs unless the return is due to a product fault or error on our part.
5. Once we receive and inspect the returned item, we will process your refund within 5 Australian business days.

3. Refunds

Approved refunds are processed to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider - typically 3-7 business days from the date we process the refund.

Refunds under our voluntary policy cover the product purchase price (AUD 49.90). Original outbound shipping costs are not refunded unless the return is due to a product defect or an error in fulfilment on our part.

4. Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)):

• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• These rights apply regardless of our voluntary return policy and cannot be excluded, restricted or modified.

If you believe your product has a major failure (e.g. the product is not of acceptable quality, is not fit for its described purpose, or does not match its description), contact us immediately at support@musclesmovement.world. We will assess your claim and respond within one business day.

For independent advice on your consumer rights, you may contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or Consumer Affairs Victoria at www.consumer.vic.gov.au.

5. Exchanges

We do not offer direct product exchanges. If you wish to receive a different product, please initiate a return under the process above and place a new order.

6. Orders Damaged in Transit

If your order arrives damaged, please take photographs of the packaging and product upon receipt and contact us at support@musclesmovement.world within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.

7. Contact

Clearwater Nutrition Pty Ltd
88 Collins Street, Melbourne VIC 3000, Australia
Email: support@musclesmovement.world
Phone: +61 3 9012 4477
Hours: Mon-Fri, 9:00 am - 5:00 pm AEST